In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
We also have a Knowledge Base containing solutions to various problems that have come up from time to time.
YourITDepartment.ca is a service provided to the customers of Your IT Department. If your business is not an existing customer, please feel free to submit a support ticket through the Helpdesk and you will be contacted to complete the account setup process.
A one-hour minimum applies to all on-site service requests.